RETURN POLICY

Items returned with a receipt and within 15 days of the purchase date are eligible for a full refund in the form of original tender.

  • Items must be in their original packaging and in resalable condition.
  • Due to hygienic reasons, certain items such as Down Products, bath linens/accessories and personal care items cannot be returned or exchanged if used or opened with the exception of manufacturer defect.
  • Items without a sales receipt will be eligible for a store credit at the current selling price with presentation of a state/federal approved form of identification.
  • Gift receipt refunds will be in the form of a store credit.
  • We cannot accept returns or exchanges on items bought on Sale, As-Is or Final Sale merchandise.
  • Custom Orders: All special-order (SO) items, including but not limited to Monogrammed/Personalized items, are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defect.
  • In-Store Pickups: Orders/merchandise left over 60 days without being claimed will be returned to stock. If items are no longer available when customer returns for pick-up, customer may reselect or store credit will be issued. We are not responsible for orders/merchandise left over 60 days (this includes merchandise left for repair).
  • Measurements: All measurements are the customer's responsibility. If an item has been opened and later determined to be the wrong size, please refer to the return policy above.
  • A written copy of our return policy will be provided to you upon request.
  • Upon delivery, please carefully examine each piece in your order. If you wish to return any item for any reason please contact Home Boutique’s customer service (203-869-2550) within 3 days of your delivery. Shipping fee will not be refunded and a pick-up fee equal to the delivery shipping fee will be assessed unless materials damaged, imperfect or defective.

DELIVERY DAMAGE POLICY

Everything we ship is thoroughly inspected at several key points in our preparation and delivery process to make sure it's received in good condition. If the box or crate is damaged upon arrival it is your responsibility to note that on the bill of lading at time of delivery. In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the customer service team (203-869-2550) within 48 hours of the receipt of the product. We cannot be held responsible for damages claimed if not reported after that time.